Rooms Modules Contact form not working now?

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    • #3446
      Christina
      Participant
      @stina
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      So, is the divi contact form not working now?
      Messages are not coming through, and I have heard chat about it, so I just want to know.

      [original FB post]

    • #3447
      Colin Sik
      Participant
      @colin
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      It more depends on your setting.
      Did you set it up proper.
      Did you configure an email adress and an smtp plugin for your WordPress installation?

      It works, but only if you do right.

    • #3448
      Anita
      Participant
      @anita
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      It works just fine on all ours & our client sites.

    • #3449
      Dave Allipa
      Participant
      @dave
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      The answer is simple: Get SMTP support. Never have a site without it.
      Either use hosting smtp server or 3rd party service. And setup SPF and DKIM.

      Why?

      1. There are maybe 1000 different websites on the same web server (probably more). All of these use the same IP address. If any of these websites send out spam (ie have been hacked and are now misused in this way) the IP address will end up on various lists of known spammers. Many incoming email servers discard letters from blacklisted IP addresses.

      2. Some incoming email servers check which IP address a domain uses for incoming email and give minus points if the web server’s address is far from that address. (Here SPF can help, there is a declaration in your DNS file about which IP addresses can send e-mail on behalf of your domain)

      3. Some web hosts block the distribution of e-mail from the server.

    • #3450
      Lynne Guistic
      Participant
      @lynne
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      HubSpot automatically collects form data.

    • #3451
      Maureen Biologist
      Participant
      @maureen
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      Divi Contact form module is working fine however sometimes it’ll not send emails due to multiple factors.
      If you need to save the entries in database and need to use SMTP then you can check Divi contact form helper plugin. This will make sure each and every contact form submission reaches to you.

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